I’m a bit of an enthusiast when it comes to computers so I spend a great deal of time reading about new technologies and what’s on the market, what are the deals, etc. I frequently post on forums to help people with their computer builds. Because it’s a topic that I actually love it’s not hard to keep up with the issues. When it comes to computers I’ve learned that people get pretty mad at them. WHAT IS WRONG WITH THIS DAMN COMPUTER?! Etc etc. I’ve learned that through lack of understanding comes anger. The best thing to do is explain as best you can. Make them believe you can solve their problem and if they want to know what you did simplify it as best you can.